Delta’s essential IT systems, went down about 6:30 p.m. Sunday, had been restored a few hours later, and all systems were back to normal shortly after midnight Monday.
At 4am Monday morning, Delta CEO Ed Bastian issued a statement: “I want to apologize to all of our customers who have been impacted by this frustrating situation. This type of disruption is not acceptable to the Delta family, which prides itself on reliability and customer service. I also want to thank our employees who are working tirelessly to accommodate our customers.”
Key Facts of the Incident:
- Approximately 170 flights were cancelled on Sunday, many more were delayed.
- Not all of the delays and cancellations were being reflected on Delta and on some airport systems.
- Delta is operating the vast majority of its flight schedule on Monday, but approximately 110 additional flights have been cancelled with a few additional cancellations possible.
- Customers traveling on Monday should check their flight status at delta.com and the Fly Delta App. A change fee waiver has been issued for customers scheduled to travel Sunday and today, for rebooking by Feb. 3.
- Unaccompanied minors will not be accepted for flights through noon ET today.
- Updates will be provided on news.delta.com.
Were you impacted by Delta’s IT Problems this weekend?